Sheraton Salt Lake City Hotel
  • 19-Feb-2021 to Until Filled (PST)
  • Front Office
  • Salt Lake City, UT, USA
  • $38,000 - $45,000 DOE
  • Salary
  • Full Time

Sick, Vacation, Medical, Dental, Vision, STD, LTD, Life, FSA, Accident, Critical Illness, 401k (after 1 year), Marriott hotel discounts, free parking


The Sheraton Salt Lake City Hotel is recruiting for an enthusiastic individual that can handle high-pressure conditions provided in a full-service hotel for our Assistant Front Office Manager. The Sheraton provides a fun and action packed work environment, and this is a great opportunity for someone looking for a larger hotel and/or your next step in your career.

POSITION PURPOSE

Assist in overseeing the daily operations of the Front Office Department. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the contact for guests and other hotel departments in the absence of the Front Office Manager.

ESSENTIAL FUNCTIONS

  • Ensure efficient guest registration, check out and telephone service. Observe front desk agents and bell persons to ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
  • Maintain standards of quality guest service.
  • Increase level of guest satisfaction by delivery of an exceptional product through employee development.
  • Assist in managing the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
  • Observe front desk, pbx operators and bell persons and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
  • Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
  • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
  • Ensure all necessary reports and forms are completed daily.

QUALIFICATION STANDARDS

Education

High school or equivalent education required. Bachelor's Degree preferred.

Experience

Two-year hotel front office experience required. Supervisory experience required.

Schedule

Must be able to work varying shifts from 7:00 a.m. 11:00 p.m. based on business and client demand, including weekends and holidays as necessary. This position shift will generally be 3:00pm to 11:00pm

Licenses or Certificates

Must be able to maintain a valid driver's license.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Driftwood Hospitality Management and Sheraton Brand standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EOE/M/F/D/V/Drug-Free Workplace/MUST BE AUTHORIZED TO WORK IN THE UNITED STATES

Sheraton Salt Lake City Hotel
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