Sheraton Salt Lake City Hotel
  • 08-Aug-2018 to 07-Oct-2018 (PST)
  • Sales & Catering
  • Salt Lake City, UT, USA
  • Competitive Hourly Pay
  • Hourly
  • Full Time

Vacation, Sick and Holiday; Medical, Dental, Vision, LTD, STD, Life/Accident, 401k, Accident. Free Employee Parking. Potential discounts on worldwide hotels.


POSITION PURPOSE

The Catering and Conference Services Coordinator will be responsible for soliciting new catering accounts, entertaining, and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals.  Oversee client functions to ensure customer satisfaction.  Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions.  Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship.

ESSENTIAL FUNCTIONS

  • Maintain strong client relations and ensure that event specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
  • Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
  • Solicit and book new and existing accounts for social and corporate catering to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
  • Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions and attrition clauses and validate with client via turnover letter.
  • Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
  • Produce and distribute event resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
  • Distribute BEOs for group and affiliates at least 14 days prior to events.
  • Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
  • Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.
  • Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
  • Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.
  • Participate in Pre/PostEvent meetings and review bill with client.
  • Maintain professionalism in problem situations.
  • Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
  • Upsell to improve revenue generation on property.
  • Be readily available during functions for consultation with client.
  • Flexible schedule required to accommodate client needs.
  • Prepare correspondence to customers, internal booking reports and file maintenance.
  • Participate in daily business review meeting, pre-convention meetings, training, and other catering sales related meetings as required.
  • Work with other departments within the hotel to provide quality service to customers.
  • Every month, attend a minimum of 1, community, social event, or industry meeting.
  • Develop/maintain knowledge of market trends, competition, and customers.
  • Develop a target sales and marketing plan with focus on social catering functions.
  • Help hotel achieve Customer Experience Index goals for meeting and event satisfaction.
  • Assist with the development of banquet menus.
  • Participate in 30-60-90 day banquet forecasting.
  • Coordinate in-house sales promotions and associate functions.
  • Greet client upon arrival and introduce to banquet team.
  • Facilitate and communicate details related to catering functions to management.
  • Maintain professionalism in problem situations.
  • Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
  • Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
  • Participate in site reviews.
  • Conduct exit interviews with clients to solidify repeat business and distribute results.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting softwares.

 

 

 

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

 

Upon employment, all employees are required to fully comply with Driftwood Hospitality Management, LLC rules and regulations for the safe and effective operation of the hotel's facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Introduce and recommend house vendors as preferred vendors as determined with the revenue goal of the hotel.
  • Establish checklist trace dates using appropriate computer programs.
  • Generate VIP, limousine and amenity forms as required.
  • Maintain solid and open communication with all hotel operating departments.
  • Maintain good working relations with preferred vendors of the hotel.
  • Maintain uptodate information on program and food and beverage events in hotel's inventory management system.
  • Attend all department and hotel meetings as necessary.
  • Provide ongoing training and support for group reservations agents.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

 

 

 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Extensive knowledge of food and beverage products, proper preparation, and presentation of food and beverage items.
  • Extensive knowledge of meeting room capacities, banquet set-up, audio-visual, and any other pertinent details as they relate to function room set-up.
  • Ability to assess/evaluate employee's performance fairly.
  • Ability to supervise, train and motivate multiple levels of managers and employees.
  • Knowledge of hotel and competitive market.
  • Must possess basic computational ability.
  • Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and ISAC.
  • Excellent inter-personal and sales-related skills.
  • Exceptional organizational, supervisory skills.
  • Exceptional food and beverage knowledge and pricing.

 

 

PHYSICAL DEMANDS

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day.  This includes traveling to and from meetings.  Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

 

 

QUALIFICATION STANDARDS

Education

High school or equivalent education required.  Bachelor's Degree preferred.

 

Experience

At least one year catering sales and convention services experience preferred in a full service hotel.

 

Schedule

Generally Monday Friday 8:00 a.m. 5:00 p.m., however, must be able to work varying shifts based on business and client demand, including weekends and holidays and necessary.

 

Licenses or Certificates           

Must hold and maintain valid driver's license.

Should maintain a valid Food & Alcohol Service Permit, in order to assist with client functions as needed.

 

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.

 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 

EOE/M/F/D/V/Drug-Free Workplace/MUST BE AUTHORIZED TO WORK IN THE UNITED STATES

Sheraton Salt Lake City Hotel
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