Sheraton Salt Lake City Hotel
  • 06-Jul-2018 to 04-Sep-2018 (PST)
  • Front Office
  • Salt Lake City, UT, USA
  • Competitive Hourly Wage
  • Hourly
  • Full Time

Vacation, Sick and Holiday; Medical, Dental, Vision, LTD, STD, Life/Accident, 401k, Accident. Free Employee Parking. Potential discounts on worldwide hotels.


POSITION PURPOSE

Orchestrate and expedite the registration and checkout process at the front desk.  Oversee the daily operation of the front desk.

 

ESSENTIAL FUNCTIONS

  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.  Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.
  • Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests.
  • Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, room and folio assignment, posting charges, and overall cleanliness and organization of the front desk.
  • Provide ongoing training and support to front desk agents.
  • Review daily checklists and repots. Follow-up on credit opportunities
  • Maintain a daily log of all guests' opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Maintain all front desk related equipment and a par stock of supplies.
  • Increase level of guest satisfaction by delivery of an exceptional product through employee development.
  • Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.

 

 

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

 

Upon employment, all employees are required to fully comply with Driftwood Hospitality Management rules and regulations for the safe and effective operation of the hotel facilities. 

 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

 

  • Maintain a daily log of all guests' opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
  • Follow-up on credit opportunities.

 

 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

 

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
  • Extensive knowledge of the hotel, its services, and facilities.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

 

 

Physical Demands

 

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day.   Length of time of these tasks may vary from day to day and task to task.
  • Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

 

 

QUALIFICATION STANDARDS

Education

High school or equivalent education required.  Bachelor's Degree preferred.

 

Schedule

Must be able to work varying shifts between 7:00 a.m. and 11:00 p.m. based on business demand, including weekends and holidays.

 

Experience                  

Two years hotel front desk experience required.  Supervisory experience preferred.

 

Licenses or Certificates

Must maintain valid driver's license.

 

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Driftwood Hospitability Management and Sheraton Brand standards.

 

 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 

EOE/M/F/D/V/Drug-Free Workplace/MUST BE AUTHORIZED TO WORK IN THE UNITED STATES

Sheraton Salt Lake City Hotel
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