Sheraton Salt Lake City Hotel
  • 13-Jun-2018 to 12-Aug-2018 (PST)
  • Front Office
  • Salt Lake City, UT, USA
  • Competitive Hourly Pay
  • Hourly
  • Part Time

Free downtown parking. Potential discounts on worldwide hotels. 401(K) available after 1 year of employment.


POSITION PURPOSE:

The PBX Operator is responsible for greeting and connecting incoming calls to their proper destination within a timely and friendly fashion.  Assist all internal and external guests with questions and inquiries. Handle emergency calls and be able to coordinate with all departments across the company. This is a part time position, 2 shifts per week.  This position is every Saturday and Sunday,  PM Shift available and will run from 3:00 PM to 11:30 PM; may be needed earlier or later depending according to hotel needs.

 

ESSENTIAL FUNCTIONS:

 Answer hotel switchboard pleasantly with appropriate greeting. Ask permission to put caller on hold prior to doing so.

Transfer calls to guest rooms or other hotel facilities as requested. Thanks caller prior to disconnecting.

Maintain attention on switchboard as primary responsibility.

Multitask well with multiple communication forums open and running.

Deal with telephone related requests from groups such as special extensions for calls, messages, etc.

Receive and relay messages to hotel guests and departments.

Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction.

Handle emergency procedures such as calling fire department, paramedics, police, etc.

Immediately alert hotel management via all communication avenues when an emergency occurs.

Must be knowledgeable about basic computer functions and willing to learn PMS system.

Demonstrate upbeat demeanor, using pleasant, patient tones with all callers.

Answer each call promptly with warm and friendly appropriate greeting.

Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Ability to accurately report information.

Ability to assist with various office tasks as needed.

Ability to scrupulously follow all Driftwood and hotel policies and procedures.

Attend required meetings.

 

SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

 Upon employment, all employees are required to fully comply with Driftwood Hospitality Management, LLC and Marriott rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Adhere to hotel safety standards.

Perform other duties and handle projects as assigned by Manager.

Assist in maintaining high morale level in the department by displaying a positive attitude.

Be totally familiar with and inform guests of hotel facilities, hours of operation, and special promotions.

Perform any or all duties assigned by management. The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES 

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA 

Physical Demands  

Work tasks are performed indoors.

Must be able to sit the entire scheduled shift. Length of time of these tasks may vary from day to day and task to task.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.  

QUALIFICATION STANDARDS 

Education                   

High school or equivalent education required.

 

Experience                  

Previous Hotel Experience preferred

 Grooming

All employees must maintain a neat, clean and well-groomed appearance per Driftwood Hospitality Management, LLC and Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 

EOE/M/F/D/V/Drug-Free Workplace/MUST BE AUTHORIZED TO WORK IN THE UNITED STATES

Sheraton Salt Lake City Hotel
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