Sheraton Salt Lake City Hotel
  • 19-Jul-2017 to 17-Sep-2017 (PST)
  • Sales & Catering
  • Salt Lake City, UT, USA
  • Depending On Experience
  • Salary
  • Full Time

Vacation, Sick and Holiday; Medical, Dental, Vision, LTD, STD, Life/Accident, 401k, Accident. Free Employee Parking. Potential discounts on worldwide hotels.


The Senior Sales Manager will solicit group business that enables the hotel to meet and/or exceed revenue goals in rooms and food and beverage.

 

ESSENTIAL FUNCTIONS

  • Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
  • Prepare correspondence to customers, internal booking reports and file maintenance.
  • Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required.
  • Work with other departments within the hotel to provide quality service to customers.
  • Attend trade shows, community events and industry meetings.
  • Develop/maintain knowledge of market trends, competition and customers.
  • Determine client needs and possible objections; provide persuasive arguments to close the sale. Negotiate rates to maximize revenues.
  • Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems.
  • Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation.
  • Consults with representatives of client group to plan details such as number of persons expected, display space desired, and food service schedule.
  • Have a comprehensive understanding of the property and its offerings.
  • Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
  • Be fully knowledgeable of competitive markets outside the area.
  • Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
  • Conduct site tours for potential clients.
  • Flexible schedule required to accommodate client needs.
  • Develop creative marketing techniques.
  • Maintain and correct procedures for credit control, financial transactions, and security of financial assets.
  • Promptly respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.

 

 

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

 

Upon employment, all employees are required to fully comply with Driftwood Hospitality Management, LLC rules and regulations for the safe and effective operation of the hotel's facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

 

  • Professionally represent the hotel in community and industry organizations and events.
  • Assist with reports and/or competition data collection.
  • Participate as team player with all departments.

 

 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
  • Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
  • Ability to assess/evaluate employee's performance fairly.
  • Ability to supervise, train and motivate multiple levels of managers and employees.
  • Knowledge of hotel and competitive market.
  • Must possess basic computational ability.
  • Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Hotel I.S.A.C.
  • Excellent inter-personal and sales-related skills.
  • Exceptional organizational, supervisory skills.
  • Exceptional food and beverage knowledge and pricing.

 

 

PHYSICAL DEMANDS

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day.  This includes traveling to and from meetings.  Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

 

 

QUALIFICATION STANDARDS

 

Education

High school or equivalent education required.  Bachelor's Degree preferred.

 

Experience

At least 3 years sales experience in a full service hotel required.

 

Schedule

Generally Monday Friday 8:00 a.m. 5:00 p.m., however, must be able to work varying shifts based on business and client demand, including weekends and holidays as necessary.

 

Licenses or Certificates           

Must hold and maintain valid driver's license.

 

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 

EOE/M/F/D/V/Drug-Free Workplace/MUST BE AUTHORIZED TO WORK IN THE UNITED STATES

Sheraton Salt Lake City Hotel
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