Sheraton Salt Lake City Hotel
  • 14-Jun-2017 to 13-Aug-2017 (PST)
  • Front Office
  • Salt Lake City, UT, USA
  • Depending on Experience
  • Hourly
  • Full Time

Vacation, Sick and Holiday; Medical, Dental, Vision, LTD, STD, Life/Accident, 401k, Accident. Free Employee Parking. Potential discounts on worldwide hotels.


POSITION PURPOSE

The VIP & Guest/Club Services Leader is accountable for the daily preparation of VIP guest rooms, preference delivery, and collaboration across operations teams.  The VIP & Guest/Club Services Leader will act as the property champion for GPS and Sheraton Club.  He or she will ensure exceptional personalized service to our VIP guests.  These include our most loyal guests; Ambassador, SPG VIP & Platinum members, Hotel designated VIP's and guests who purchase Club or upgraded rooms.

 

 

ESSENTIAL FUNCTIONS

  • Run daily reports to check for VIP Starwood guests, VIP Group guests, VIP corporate guests, IBT guests, notable stays, special celebrations, etc.
  • Make and prepare welcome letters and amenities for applicable guests
  • Prepare amenities and inspect rooms prior to guests' arrivals whenever possible
  • Work closely with Group and Corporate Accounts Coordinator to ensure that needs are met, letters are delivered, and global initiatives are utilized per brand guidelines
  • Work closely with Starwood Preferred Guest (SPG) Champion to ensure SPG needs and goals are met
  • Periodically (a few times per week) attend receptions in the Sheraton Club to interact with VIP guests and assist in Sheraton Club
  • Work with sales and event managers to identify group VIP's and ensure needs and expectations are met.
  • Greet VIP's and welcome to property
  • Attend pre-con meetings as directed by sales and event managers
  • Assist as necessary with Sales and Events team during events on days, nights, and weekends to ensure VIP's experiences are met or exceeded
  • Pre-block (when required) and monitor room blocks for groups and tours ensuring requests are met whenever possible
  • In the event the sales/event manager is unavailable to greet group contacts, VIP leader can be available for the meet & greet
  • Reach out to guests prior to arrival to ensure needs are met.
  • Track guests with problems, special needs, or special attention.  Ensure service levels provided meet or exceed guest expectations.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Listen to and solve guests' concerns.
  • Assist front desk as needed.
  • Additional tasks as requested by manager or supervisor

 

 

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

 

 

Upon employment, all employees are required to fully comply with Driftwood Hospitality Management, LLC rules and regulations for the safe and effective operation of the hotel's facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

 

  • Ability to accurately gather and report information to appropriate parties as requested.
  • Ability to willingly assist with various office tasks as needed.
  • Ability to scrupulously follow all Driftwood and hotel policies and procedures.
  • Attend required meetings.

 

 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

 

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • General knowledge of the city where hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services, and facilities.

 

Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel systems.
  • Must be able to stand and exert well-paced ability for up to 8 hours in length.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 25 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Vision occurs continuously with the most common visual functions.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

Education

High school or equivalent education required. 

 

Experience

Prior Front Desk in a Hotel environment preferred.  One to two years in a public contact position.

 

Schedule

Must be able to work varying shifts between 7:00 a.m. and 11:00 p.m. based on business and client demand, including weekends and holidays and necessary.

 

Licenses or Certificates

Required to have food handlers and alcohol serving cards

 

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Driftwood Hospitality Management, LLC, and Starwood standards.

 

 

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 EOE/M/F/D/V/Drug-Free Workplace/MUST BE AUTHORIZED TO WORK IN THE UNITED STATES

Sheraton Salt Lake City Hotel
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